Returns & Cancellations Policy

Last Updated: September 2026

At Punto Marca LLC, we want every customer to be satisfied with their order. Because many of our products are made specifically for each customer using printing, DTF, screen printing, embroidery, or other customization methods, different return and cancellation rules apply to customized and non-customized products.

Please review this policy carefully before placing your order.

1. Custom & Personalized Products — Final Sale

All products that are customized, personalized, printed, embroidered, screen-printed, DTF-printed, or otherwise produced according to a customer’s specifications are considered FINAL SALE once production has begun.

Once production begins, customized products generally cannot be returned, exchanged, or refunded because of:

• Change of mind.
• Incorrect size selected by the customer.
• Incorrect garment or product selected by the customer.
• Incorrect color selected by the customer.
• Incorrect spelling, names, dates, numbers, or other information provided by the customer.
• Artwork supplied by the customer.
• Design size or placement approved by the customer.
• Other customization details previously approved by the customer.

This Final Sale policy does not apply when Punto Marca makes an error or when the product arrives damaged, defective, incorrect, or materially different from the approved order due to an error by Punto Marca.

2. Design Approval

For certain customized orders, Punto Marca may provide a digital proof or mockup before production. The customer is responsible for carefully reviewing all details before approving the design, including:

• Spelling.
• Names.
• Dates.
• Numbers.
• Artwork or logo.
• Garment style.
• Garment color.
• Size.
• Quantity.
• Design dimensions.
• Design placement.
• Printing or embroidery details.

Once the customer approves the proof and production begins, the approved specifications are considered final. Customer-requested changes after approval may not be possible and may result in additional charges if production has not yet progressed too far to make the requested change.

3. Cancellations

Customers may request cancellation before production begins. If production has not started, Punto Marca may cancel the order and issue the applicable refund to the original payment method.

Once a customized order has entered production, it generally cannot be canceled or refunded.

Submitting a cancellation request does not automatically mean that the order has been canceled. Punto Marca will determine whether production has already begun and confirm the status of the cancellation.

If separately disclosed design, digitizing, setup, artwork preparation, or other services have already been completed before cancellation, charges associated with completed work may be nonrefundable.

4. Non-Customized Products

Products that have not been customized or personalized may be eligible for return within 14 calendar days after delivery.

To qualify, the product must be:

• Unworn.
• Unwashed.
• Unaltered.
• Undamaged.
• Free from stains, odors, or signs of use.
• In its original condition.

Proof of purchase or the order number may be required. Approved returns will be refunded to the original payment method.

Original shipping charges and return shipping costs are generally nonrefundable unless the return resulted from an error by Punto Marca or as otherwise required by law.

Punto Marca currently does not charge a restocking fee for eligible returns.

5. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged.
• Defective.
• Different from what you ordered.
• The wrong size or color due to an error by Punto Marca.
• Incorrectly printed or embroidered due to an error by Punto Marca.

please contact us within 7 calendar days after delivery.

Please provide:

• Your order number.
• Your name.
• A description of the problem.
• Clear photographs showing the product and the issue.
• Photographs of the packaging when shipping damage is involved.

Please keep the affected product and packaging until your claim has been reviewed.

After reviewing the claim, Punto Marca may provide an appropriate remedy, which may include: correction, replacement, exchange, or refund. The appropriate remedy will depend on the circumstances and applicable law.

6. Sizing

Customers are responsible for selecting the correct size before placing an order. Please review the size chart associated with each garment whenever available. Measurements and fits may vary between brands and garment styles.

Customized products cannot generally be returned or exchanged solely because the customer selected the wrong size.

If Punto Marca sends a size different from the size shown on the confirmed order, please contact us under Section 5 of this policy.

7. Colors & Product Variations

We make reasonable efforts to accurately represent garment and design colors. However, colors displayed on phones, computers, tablets, or other screens may vary slightly from the physical product.

Minor variations may also occur because of: garment materials, manufacturing batches, dye lots, printing processes, inks, DTF materials, and embroidery threads.

Reasonable variations inherent to these processes are not necessarily considered defects.

8. Customer-Provided Artwork or Information

The customer is responsible for reviewing the accuracy and quality of any information or artwork submitted to Punto Marca. Punto Marca is generally not responsible for errors contained in customer-provided or customer-approved information, including:

• Misspelled names.
• Incorrect dates.
• Incorrect numbers.
• Low-resolution artwork.
• Incorrect logos or files.
• Other incorrect information supplied or approved by the customer.

When we identify an obvious issue before production, we may contact the customer, but the customer remains responsible for reviewing the final proof when one is provided.

9. Customer-Supplied Garments

Returns and replacement rules for garments or other products supplied directly by the customer may be subject to separate conditions agreed upon before production.

Printing and embroidery involve production processes that may carry some risk when working with customer-supplied products.

Any special terms regarding customer-supplied garments should be agreed upon before Punto Marca begins production.

10. Return Shipping

Do not send a return to Punto Marca without first contacting us. If a return is approved, we will provide the appropriate return instructions.

Unless the return is caused by an error by Punto Marca or otherwise required by law, the customer may be responsible for return shipping costs.

We recommend using a shipping method that provides tracking when returning merchandise.

11. Refunds

Approved refunds will be issued to the original payment method whenever reasonably possible.

Once Punto Marca processes the refund, additional processing time may be required by the customer’s bank, credit card issuer, or payment processor.

Shipping charges are generally nonrefundable unless the refund is related to an error by Punto Marca or otherwise required by law.

12. Exchanges

Eligible non-customized products may qualify for an exchange when the requested replacement is available.

Customized products generally cannot be exchanged after production begins except when Punto Marca made an error or another remedy is required under applicable law.

If the replacement product is unavailable, another appropriate remedy may be offered.

13. Sale & Clearance Items

Non-customized sale or clearance merchandise may be subject to different return conditions if those conditions are clearly disclosed before purchase.

Items specifically identified as Final Sale at the time of purchase are not eligible for voluntary return or exchange, except when defective, incorrect, or when otherwise required by applicable law.

14. How to Request a Return or Cancellation

To request a return, cancellation, exchange, or report a problem with an order, contact Punto Marca using the contact information provided on our website.

Please include:

• Your name.
• Order number.
• Reason for your request.
• Photographs when applicable.

Do not mail a return before receiving return instructions from Punto Marca.

15. Abuse of Return Policy

Punto Marca reserves the right, to the extent permitted by law, to reject fraudulent or abusive return claims, including claims involving products that have been intentionally damaged, altered, worn, washed, or otherwise made ineligible under this policy.

16. Applicable Law

This policy is intended to operate in accordance with applicable consumer-protection laws.

Nothing in this policy is intended to eliminate or restrict consumer rights or remedies that cannot legally be waived.

Punto Marca reserves the right to deny a return, exchange, cancellation, or refund request that does not satisfy this policy, subject to applicable law.