Shipping Policy

Last Updated: September 2026

At Punto Marca LLC, we work to prepare and ship every order as efficiently as possible. Because many of our products are customized, production time and shipping time are separate.

1. Order Processing & Production Time

Orders are processed after payment has been successfully received and all required order information has been provided.

For customized orders, production may begin only after all necessary requirements are completed, which may include:

• Payment.
• Artwork submission.
• Design approval.
• Product availability.
• Final confirmation of size, color, quantity, and customization details.

Estimated production times may vary depending on the product, decoration method, order quantity, and workload.

Custom printing, DTF, screen printing, embroidery, and other personalized services may require additional production time.

Any production time shown on our website is an estimate unless Punto Marca expressly confirms a guaranteed deadline in writing.

2. Shipping Time

Shipping time begins after production is complete.

Shipping estimates provided by the carrier do not include Punto Marca’s production time.

Delivery times may vary depending on:

• Shipping method selected.
• Delivery destination.
• Carrier performance.
• Weather.
• Holidays.
• Transportation disruptions.
• Other circumstances outside Punto Marca’s reasonable control.

3. Shipping Costs

Shipping costs, when applicable, will be calculated and displayed at checkout or included in an approved quote or invoice.

Shipping charges may depend on factors such as:

• Package size.
• Package weight.
• Delivery destination.
• Shipping method.
• Number of products ordered.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address before completing an order.

Please carefully review your shipping information before submitting payment.

If you notice an error in your shipping address, contact Punto Marca as soon as possible.

We cannot guarantee that an address can be changed after the order has entered fulfillment or has been transferred to the shipping carrier.

Punto Marca is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

5. Order Tracking

When tracking is available, tracking information may be sent to the customer after the order has shipped.

Please allow time for the carrier to update tracking information after the shipping label is created.

A shipping label being created does not necessarily mean the carrier has already physically received the package.

6. Delivery Delays

Punto Marca is not responsible for reasonable shipping delays caused by third-party carriers or events outside our control.

These may include:

• Severe weather.
• Natural disasters.
• Carrier delays.
• Transportation interruptions.
• High-volume holiday periods.
• Government actions.
• Incorrect routing by the carrier.
• Other force majeure events.

If a significant delay occurs, we will make reasonable efforts to assist the customer when appropriate.

7. Lost Packages

If tracking indicates that a package may be lost, please contact Punto Marca as soon as reasonably possible.

We may request information necessary to investigate the shipment with the carrier.

Depending on the circumstances, resolution may include:

• Carrier investigation.
• Replacement.
• Reshipment.
• Refund where appropriate.

Any available remedy may depend on the carrier’s investigation, shipping insurance, and applicable law.

8. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please first:

• Confirm the shipping address on your order.
• Check around the delivery location.
• Ask household members, neighbors, front desk staff, or building management.
• Review any delivery photo or carrier notification.
• Contact the shipping carrier.

If the package still cannot be located, contact Punto Marca so we can review the available information.

A carrier’s “delivered” scan does not automatically determine the outcome of every claim.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 calendar days after delivery.

Please keep:

• The product.
• Original packaging.
• Shipping box or mailer.
• Shipping label.

Send us your order number and clear photographs showing the damage.

We may need this information to submit a claim with the carrier.

10. Returned to Sender

If a package is returned to Punto Marca because of:

• Incorrect or incomplete address.
• Refused delivery.
• Failure to collect the package.
• Other customer-related delivery issue.

we will contact the customer when reasonably possible.

Additional shipping charges may apply if the customer requests reshipment, except where the return was caused by an error by Punto Marca or the carrier.

11. International Shipping

Punto Marca primarily serves customers in the United States.

If international shipping is offered for a specific order, additional shipping charges, customs duties, import taxes, brokerage fees, or other charges may apply.

Unless otherwise required by law or expressly agreed by Punto Marca, these charges are the responsibility of the recipient.

International delivery may also require additional processing time.

12. Local Pickup

If Punto Marca offers local pickup, pickup instructions will be provided after the order is ready.

Customers should not arrive for pickup until they have received confirmation that the order is ready.

Pickup availability, location, and hours may vary.

13. Rush Orders

Rush production or expedited shipping may be available for certain orders.

Availability is not guaranteed.

Additional charges may apply and must be approved before production begins.

Expedited shipping does not automatically shorten production time unless rush production has also been specifically confirmed.

14. Shipping & Custom Orders

Because customized products are made specifically for the customer, shipping delays do not automatically make an otherwise correctly produced customized order eligible for cancellation or refund.

However, nothing in this policy limits any rights or remedies available under applicable law.

15. Contact Us

For questions regarding shipping, tracking, delivery, or a missing or damaged package, contact Punto Marca using the contact information provided on our website.

Please include your order number in your message.