Privacy Policy

Last Updated: September 2026

Punto Marca LLC (“Punto Marca,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create or place an order, request a quote, submit artwork, communicate with us, or otherwise use our products and services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Punto Marca, we may collect the following categories of information.

Personal and Contact Information

This may include:

• Name.
• Billing address.
• Shipping address.
• Email address.
• Telephone number.
• Business or organization name, when applicable.

Order and Transaction Information

We may collect information about:

• Products purchased.
• Garment styles.
• Sizes.
• Colors.
• Quantities.
• Customization selections.
• Design placement.
• Printing or embroidery method.
• Order history.
• Shipping information.
• Refunds, returns, or cancellations.
• Amounts paid and transaction status.

Custom Artwork and Content

When you submit materials for a personalized order, we may receive:

• Logos.
• Artwork.
• Photographs.
• Names.
• Text.
• Numbers.
• Designs.
• Brand materials.
• Other files or instructions submitted for production.

We use this content primarily to prepare, produce, and fulfill your requested products or services.

Payment Information

Payments may be processed by third-party payment processors. Depending on the payment method used, our payment provider may collect information such as:

• Cardholder name.
• Billing address.
• Payment-card information.
• Payment authorization details.

Punto Marca generally does not need to directly store complete payment-card numbers or security codes when payment is processed through an authorized third-party payment platform.

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages viewed.
• Approximate location derived from IP address.
• Date and time of visits.
• Referring website or page.
• Website interactions.
• Cookie or similar technology identifiers.

Cookies can be used to operate shopping carts, remember preferences, understand website use, and support other website functions.

2. How We Use Information

We may use personal information to:

• Process and fulfill orders.
• Create customized products.
• Prepare quotes and proofs.
• Communicate about orders.
• Process payments and refunds.
• Arrange shipping and delivery.
• Provide customer support.
• Respond to questions or requests.
• Maintain customer and transaction records.
• Prevent fraud and unauthorized activity.
• Operate, maintain, and improve our website.
• Understand how customers use our website.
• Comply with tax, accounting, legal, and regulatory obligations.
• Protect the rights, property, and security of Punto Marca and our customers.

We aim to collect only information reasonably necessary for the purposes for which it is used.

3. How We Share Information

Punto Marca does not disclose personal information indiscriminately.

We may share information with service providers that help us operate our business, including categories such as:

• Website and e-commerce providers.
• Payment processors.
• Shipping carriers.
• Accounting or bookkeeping providers.
• Cloud-storage and technology providers.
• Email or customer communication services.
• Fraud-prevention and security providers.
• Analytics providers.
• Professional advisers where appropriate.

These companies may receive information necessary to provide their services. For example, a shipping carrier may need your name and shipping address to deliver an order.

4. Sale of Personal Information

Punto Marca does not currently sell customers’ personal information for money.

If our practices change, we will update this Privacy Policy and provide any notices or opt-out mechanisms required by applicable law.

5. Targeted Advertising

Punto Marca may use advertising or analytics technologies in connection with its website or social-media marketing.

These services may use cookies or similar technologies to measure advertising performance, understand website visits, or display relevant advertising.

Where applicable law provides a right to opt out of processing for targeted advertising, Punto Marca will provide an appropriate method for exercising that right.

6. Cookies and Similar Technologies

Our website and third-party service providers may use cookies and similar technologies.

Cookies may be used to:

• Maintain shopping-cart functionality.
• Remember customer preferences.
• Keep users signed in where applicable.
• Measure website traffic.
• Improve site performance.
• Detect fraud or security issues.
• Support analytics.
• Measure marketing effectiveness.

You may be able to control cookies through your browser settings or through cookie controls offered on our website.

Blocking certain cookies may affect the operation of some website features.

7. Third-Party Services

Punto Marca may use third-party platforms and service providers to operate its website and fulfill transactions.

Examples may include:

• Website hosting and e-commerce platforms.
• Payment providers.
• Shipping companies.
• Email services.
• Analytics tools.
• Social-media platforms.

These third parties may process information according to their own privacy policies and legal obligations.

Punto Marca is not responsible for the privacy practices of websites or services that we do not control.

8. Payment Security

Payment transactions may be handled through secure third-party payment processors.

Customers should never send complete payment-card numbers, CVV/security codes, banking passwords, or other sensitive payment credentials through ordinary email, text message, or social-media messages.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to our business and the type of information we handle.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

If we become aware of a security incident requiring consumer notification under applicable law, we will take appropriate action.

10. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

• Completing orders.
• Providing customer service.
• Maintaining transaction and accounting records.
• Complying with tax obligations.
• Resolving disputes.
• Preventing fraud.
• Enforcing agreements.
• Meeting legal or regulatory requirements.

Different categories of information may be retained for different periods.

11. Customer Artwork and Files

Artwork, logos, photographs, and other files submitted for customization may be retained for a reasonable period to fulfill the order, address customer-service issues, or facilitate future orders.

Customers may contact Punto Marca if they want to ask whether customer-supplied artwork can be deleted after completion of an order, subject to legal, operational, backup, and recordkeeping requirements.

Punto Marca does not acquire ownership of a customer’s intellectual property merely because the customer submits it for production.

12. Children’s Privacy

Our website and products are intended for general commercial customers and are not designed to collect personal information directly from children under 13.

We do not knowingly solicit personal information online from children under 13 without appropriate authorization.

If we learn that personal information from a child has been collected in circumstances subject to the Children’s Online Privacy Protection Act (COPPA), we will address it as required by law.

Federal COPPA rules can apply to persistent identifiers such as cookies and IP addresses in certain circumstances involving children.

13. Your Privacy Rights

Depending on where you live and whether applicable privacy laws apply to Punto Marca, you may have rights concerning your personal information.

These may include the right to request:

• Access to certain personal information.
• Correction of inaccurate information.
• Deletion of certain personal information.
• A copy of certain personal information.
• Information about certain uses or disclosures.
• Opt-out of certain targeted advertising.
• Opt-out of certain sales of personal information.
• Withdrawal of consent where applicable.

Some rights are subject to exceptions and verification requirements.

Connecticut law provides certain consumers with rights regarding personal data when the business and processing fall within the law’s scope.

14. How to Submit a Privacy Request

To submit a privacy-related request, contact Punto Marca using the contact method listed on our website.

Please clearly state that your request concerns privacy or personal information.

We may request information reasonably necessary to verify your identity before processing a request.

You will not be required to create a new account solely to submit an eligible privacy request where applicable law prohibits such a requirement.

If applicable law provides a right to appeal a privacy-request decision, instructions for doing so will be provided with our response.

15. Email and Marketing Communications

If Punto Marca sends marketing emails, customers may unsubscribe using the unsubscribe mechanism provided in the communication when required.

Transactional communications related to an order, payment, shipping, customer-service matter, or other requested service may still be sent even if a customer opts out of promotional communications.

16. Social Media

If you communicate with Punto Marca through platforms such as Instagram, Facebook, TikTok, or other social networks, those platforms may independently collect and process information according to their own privacy policies.

Information you make publicly available through social media may also be publicly visible.

17. Legal Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law.
• Respond to valid legal process.
• Protect against fraud.
• Enforce our agreements.
• Protect the rights or safety of Punto Marca, our customers, or others.
• Complete a merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable legal requirements.

18. International Users

Punto Marca primarily operates in the United States.

If you access our website from outside the United States, information may be processed or stored in the United States or in other locations used by our service providers.

Applicable privacy protections may differ from those in your home country.

19. Large Language Model Training

Punto Marca does not currently collect, use, or sell customer personal information for the purpose of training large language models.

If this practice changes, this Privacy Policy will be updated.

Connecticut’s current privacy notice provisions include disclosure requirements concerning whether personal information is collected, used, or sold for training large language models when the law applies.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology, services, or legal obligations change.

The most recent month and year of the update will appear at the top of this policy.

Where applicable law requires notice of a material change, we will provide the required notice.

21. Accessibility

We aim to make this Privacy Policy reasonably accessible to users of our website.

If you need assistance accessing this policy, please contact us.

22. Contact Us

For privacy questions or requests, contact:

Punto Marca LLC
Connecticut, United States
Email: puntomarcastore@gmail.com
Website: PuntoMarcaStore.com

Please include “Privacy Request” in the subject line when contacting us about personal-information rights.